Support

We continue to expand our services based on feedback from our customers. As part of listening to them, we continue to evolve. This page allows us to remote into your desktops and troubleshoot issues quicker. To begin the support process if you have not done so already follow the directions below. You can then email support@hshilling.com or call us.


Choose Device Type: Windows | Mac OS | IOS | Android

Windows:

Step 1: First you will need to click the Windows Installer link and download the Application. Once it is downloaded you will double click the file (HS_AnyDesk_Windows.exe) and select Yes on the User Account Control Prompt.

Step 2: Once the Application opens, You will need to click the Install Anydesk button in the lower left hand corner.

Step 3: You will again see the User Account Control Prompt, click Yes.

Step 4: Click the Accept & Install button.

Step 5: Click the Get Started button.

Step 6: You will again see the User Account Control Prompt, click Yes.

Step 7: Click Install.

Step 8: Once the install is complete, you will notice in the lower left hand corner, it now says "Your AnyDesk Version is Up-To-Date". The highlighted code, is the code you will share with the technician you want to share your screen with.

MAC OSX:

Click Here for the MAC Installer

Instructions Coming Soon!

IOS:

Coming Soon!

Android:

Step 1: First you will need to click the Android Installer link and download the Application. Once it is downloaded you will receive a warning. Press OK

Step 2: Once the Application is downloaded, swipe down from the notification bar and click on the file (HS_AnyDesk_Android.apk)

Step 3: You will receive a security message, clickSettings

Step 4: Now you should see a prompt to Install Unknown Apps Move the Slider button to Allow from this source.

Step 5: Click Install

Step 6: Click Open

Step 7: The App is now installed and you should see a highlighted code, this is the code you will share with the technician you want to share your screen with..